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  1. Alan Paine FAQ
  2. Website and Account

Website and Account

Using the Website

  • Do I have to have an account to shop with you?

My Account

  • How do I change my email address?
  • How do I register?
  • How do I login?
  • How do I reset my password?

Account Issues

  • Help! I can't login.
  • I have an account with you, but the website is telling me I don't, and now I'm going round in circles.
  • I've forgotten my password, what do I do?
  • I'm having other technical issues with my account.

My Orders

  • How do I view my order history?
  • How do I change my order?
  • Can I/How do I cancel my order?

Delivery Settings

  • How do I amend my address?
  • Can I specify a delivery slot?
  • How do I add a new address?
  • How do I delete an old address?
  • Can I add delivery instructions?

Payment Details

  • How do I pay with a credit/debit card?
  • How do I pay using PayPal?
  • How do I pay using ApplePay?
  • I've changed my card since I ordered, how do I update my refund location?
  • How do I amend my payment details?
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