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Alan Paine FAQ
Website and Account
Website and Account
Using the Website
Do I have to have an account to shop with you?
My Account
How do I change my email address?
How do I register?
How do I login?
How do I reset my password?
Account Issues
Help! I can't login.
I have an account with you, but the website is telling me I don't, and now I'm going round in circles.
I've forgotten my password, what do I do?
I'm having other technical issues with my account.
My Orders
How do I view my order history?
How do I change my order?
Can I/How do I cancel my order?
Delivery Settings
How do I amend my address?
Can I specify a delivery slot?
How do I add a new address?
How do I delete an old address?
Can I add delivery instructions?
Payment Details
How do I pay with a credit/debit card?
How do I pay using PayPal?
How do I pay using ApplePay?
I've changed my card since I ordered, how do I update my refund location?
How do I amend my payment details?
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